Operations Support Associate

Job Summary

Operations Support Associate provides remote operational support for law firms through phone and email, assisting with inquiries and case management in a full-time capacity.

Key Responsibilities

• Respond to law firm inquiries via support tickets and phone calls, ensuring timely and professional service
• Assist team members with coordinating tasks, data entry, and managing inboxes
• Utilize CRM software for daily support issues and maintain a strong understanding of Quovant services

Required Qualifications

• Minimum of 2 years of experience in a customer support or operational support role
• High school diploma or GED required; Bachelor's Degree in a related field is desirable
• Strong working knowledge of Microsoft Office
• Ability to quickly learn proprietary software and adapt to evolving processes
• Experience with Zendesk or similar CRM/ticketing platforms is a plus