Operations Support Associate

Job Summary

Supporting the Pricing Agreement Management process, the full-time remote Operations Support Associate will execute non-routine tasks related to PA renewals, document processes, and assist in developing training materials while collaborating with customers and branch staff.

Key responsibilities

• Perform non-routine tasks related to PA renewals and document tasks into process flows
• Develop training materials and reflect a sense of urgency in task execution
• Collaborate with customers and branch staff to ensure performance metrics are met

Required qualifications

• High school diploma required; BS preferred
• 2 to 5 years of experience in the Order to Cash (OtC) process
• Solid user of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
• SAP fluency in relevant areas (e.g., SD, CS, CM module)
• Basic understanding of IT business tools and Field Service/CRM applications