Operations Support Associate

Job Summary

To support a growing customer base, the full-time remote Operations Support Associate will manage customer support requests, investigate software issues, and ensure timely resolutions while collaborating with team members.

Key responsibilities

• Serve as the first point of contact for customer support through phone, email, and SugarCRM
• Investigate and resolve customer issues while documenting troubleshooting steps and maintaining accurate case notes
• Balance multiple priorities, ensuring quality service levels are met while completing assigned operational tasks

Required qualifications

• Demonstrated analytical problem-solving skills with a structured approach to troubleshooting
• Strong organizational skills and ability to manage competing priorities effectively
• Quick learner with a strong working knowledge of Windows and Microsoft Office
• Previous experience supporting software applications is preferred
• Automotive dealership or Fixed Operations experience is a plus but not required