Operations Support Associate

Job Summary

Supporting the Care Operations team remotely, the full-time Operations Support Associate will manage data entry, monitor patient program statuses, and ensure compliance with health plans while working during Pacific Time hours.

Key responsibilities

• Own key operational support initiatives that directly impact patient care delivery and health plan compliance
• Complete critical data entry from internal care systems into health plan portals, trackers, and databases with exceptional accuracy
• Process and monitor care management program authorizations, reauthorizations, and disenrollments to ensure patients maintain continuous access to care

Required qualifications

• 1+ years of healthcare operations or administrative experience in a fast-paced environment
• Proficiency in Google Sheets or Microsoft Excel
• Strong data entry accuracy and time management skills, with a commitment to maintaining 100% accuracy in all submissions
• Comfort navigating technology platforms such as Google Suite, Slack, and data management tools
• Reliable, HIPAA-compliant workspace with a stable internet connection