Operations Support Associate
Job Summary
Providing essential support to the team, the full-time Operations Support Associate will deliver customer service via phone, email, and chat, troubleshoot imaging services, and facilitate provider communications in a remote environment.
Key responsibilities
- Serve as the main point of contact for clients and clinicians, triaging and resolving inquiries
- Monitor PACS and clinical applications for SLA compliance, troubleshooting issues as needed
- Contribute to knowledge base documentation and suggest workflow improvements during team communications
Required qualifications
- Associate's degree with 1 year of radiology support experience or a high school diploma/GED with 3 years in healthcare/radiology support
- Experience with EMR and radiology applications preferred; familiarity with medical terminology is a plus
- Proficiency in CRM/ticketing systems, preferably Salesforce
- Strong multitasking and troubleshooting skills
- PC/hardware support experience preferred; highly organized with attention to detail
Complete Job Description
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