Operations Support Associate
Job Summary
Providing essential support for clients and clinicians, the full-time Operations Support Associate will handle customer inquiries, troubleshoot imaging services, and facilitate provider communications during a weekend shift with additional weekday coverage, all in a remote setting.
Key responsibilities
- Serve as the main point of contact for clients and clinicians, triaging and resolving inquiries via calls, emails, and chats
- Monitor PACS and clinical applications for compliance, troubleshooting image exceptions and system issues
- Contribute to knowledge base documentation and suggest workflow improvements in daily communications with team members
Required qualifications
- Associate's degree with 1 year in radiology support or HS/GED with 3 years in healthcare/radiology support
- Experience with EMR and radiology applications preferred; familiarity with medical terminology is a plus
- Proficiency in CRM/ticketing systems, preferably Salesforce
- Experience in PC/hardware support preferred, with strong organizational skills
- Ability to multitask and troubleshoot effectively in a fast-paced environment
Complete Job Description
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