Operations Support Coordinator

Job Summary

To support essential operational workflows, the full-time Operations Support Coordinator will manage medication prior authorizations, toxicology result entry, and administrative duties while ensuring compliance with organizational standards and regulatory requirements.

Key responsibilities

• Prepare and submit medication prior authorization requests and renewals, investigating and resolving payer responses
• Coordinate administrative duties for the Safety Net Program, ensuring adherence to program protocols and managing virtual Direct Observed Toxicology collections
• Collaborate with clinical and operational teams to maintain accurate member information within the EMR system and identify process improvement initiatives

Required qualifications

• High school diploma or equivalent required; associate's degree preferred or 2+ years of relevant experience
• 1-2 years of experience in healthcare administration or a similar administrative role
• Fluency with Google Suite and Microsoft Office applications
• Familiarity with electronic medical records (EMR) systems
• Ability to manage confidential information in compliance with HIPAA and 42 CFR Part 2 guidelines