Operations Support Engineer

Job Summary

A company is looking for an Operations Support Engineer for a remote position supporting the Department of Veterans Affairs.

Key Responsibilities:

• Provide Tier 1 and Tier 2 support for application and infrastructure requests
• Analyze pipeline logs to troubleshoot issues and escalate as necessary
• Maintain accurate tracking and documentation of issues using ticketing systems

Required Qualifications:

• U.S. Citizen or Green Card holder with 3+ years of U.S. residency
• 2+ years of experience in Tier 1 and Tier 2 application or infrastructure support
• Experience with Salesforce or other ticketing tools for incident management
• Familiarity with scripting languages such as Python or TypeScript
• Working knowledge of APIs, AWS services, Kubernetes, and CI/CD tools