Operations Support Lead

Job Summary

A company is looking for an Operations Support Lead to enhance operational efficiency and member experience.

Key Responsibilities

• Establish and improve best practice methods for Operations Support and coordinate personnel activities
• Own project work plans, implement risk tracking, and publish status updates for multiple initiatives
• Analyze operational changes and propose solutions that balance member experience, efficiency, and risk

Required Qualifications

• 5+ years of experience in a customer service or operations environment with international stakeholders
• Experience leading complex, cross-functional initiatives with measurable outcomes
• Proven ability to create executive-ready narratives that influence stakeholders
• Advanced data skills for complex data aggregation and visualization (e.g., SQL, Looker, Tableau)
• Experience coordinating activities and defining methods for new initiatives