Operations Support Representative

Job Summary

A company is looking for an Operations Support Representative (OSR).

Key Responsibilities

• Perform accurate data entry for account creation, modifications, and maintenance
• Research and troubleshoot customer account issues, escalating when necessary
• Follow standardized processes and ensure documentation meets departmental requirements

Required Qualifications

• Preferably a 4-year degree in Computer Science, Business Administration, or a related field (2-year degrees and equivalent work experience considered)
• Familiarity with desktop applications (Microsoft Word, Excel, PowerPoint) and databases (Access, Oracle, Sybase)
• Experience in administrative or customer service roles with a strong focus on accuracy and accountability
• A service-oriented mindset and ability to thrive in a collaborative environment
• Proven ability to follow procedures and adapt to process improvements