Operations Support Representative

Job Summary

Detail-oriented and collaborative, the part-time Operations Support Representative (OSR) will support account creation and maintenance processes through data entry, administrative tasks, and problem resolution in a remote environment.

Key responsibilities

• Perform accurate data entry for account creation, modifications, and maintenance
• Research and troubleshoot customer account issues, escalating when necessary
• Maintain productivity standards while delivering complete and error-free work

Required qualifications

• Preferably a 4-year degree in Computer Science, Business Administration, or a related field (2-year degrees and equivalent work experience considered)
• Familiarity with desktop applications (Microsoft Word, Excel, PowerPoint) and databases (Access, Oracle, Sybase)
• Experience in administrative or customer service roles with a strong focus on accuracy and accountability
• A service-oriented mindset and ability to thrive in a collaborative environment
• Proven ability to follow procedures and adapt to process improvements