Operations Support Specialist

Job Summary

A company is looking for an Operations Support 1 to efficiently resolve held CI orders and provide customer service.

Key Responsibilities

• Resolve held CI orders by following established processes and utilizing various tools
• Perform order resolution through outbound calls to financial institutions and handle incoming calls as needed
• May execute various Exception Processing tasks including Auto Screen, Mail Care, and order entry

Required Qualifications

• High School diploma or GED
• 6 months of CI experience
• Experience working on a PC with accurate keyboarding skills
• Customer service experience
• Must be 18 years of age or older