Operations Support Specialist

Job Summary

Supporting operational aspects of corporate programs, the full-time remote Operations Support Specialist will manage partner escalations, assist with customer inquiries, and collaborate with various teams to enhance program performance and fulfill obligations.

Key responsibilities

• Support operational program needs and manage front-line customer inquiries
• Document processes and understand program operations for corporate partners
• Monitor account results and collaborate with partners to address client and program needs

Required qualifications

• Minimum 2 years of professional experience in a dynamic environment managing multiple customers or projects
• 2 years of experience in customer support or program management
• Project management experience
• Proficiency in Excel and PowerPoint; experience with NetSuite is a plus
• Exposure to AI-enabled tools preferred