Operations Support Specialist

Job Summary

Supporting the operational execution of Cisco programs, the full-time remote Operations Support Specialist will manage customer inquiries, assist with order processing, and contribute to program management activities under the guidance of a Senior Program Manager.

Key responsibilities

• Serve as a front-line resource for customer, partner, and internal inquiries while resolving escalations
• Assist with order processing and fulfillment, troubleshooting issues, and ensuring accurate completion of orders
• Contribute to program management initiatives, including process documentation and operational reporting

Required qualifications

• Minimum 2 years of professional experience in an operational support or program management role
• Experience managing multiple customers or projects simultaneously in a dynamic environment
• Strong organizational and time management skills with the ability to adapt to changing priorities
• Proven ability to collaborate effectively with internal and external stakeholders
• Interest in technology solutions and a willingness to learn about Cisco products and licensing models