Operations Support Specialist

Job Summary

Supporting daily operational needs, the full-time remote Operations Support Specialist will maintain and improve the SharePoint Knowledge Base, assist with reporting and dashboard initiatives, and contribute to business analysis activities.

Key responsibilities

• Maintain and update SharePoint Knowledge Base articles and operational documentation, ensuring accuracy and alignment with company standards
• Assist in developing and maintaining dashboards and reports while supporting data gathering and validation for operational metrics
• Support cross-functional operational initiatives, tracking action items and providing administrative support for various programs

Required qualifications

• Experience with Microsoft SharePoint and Microsoft 365 applications
• Familiarity with dashboarding and reporting platforms such as Power BI, Sigma, or similar tools
• Basic knowledge of SQL and data analysis concepts
• Strong organizational skills with experience in maintaining documentation or knowledge bases
• Ability to create visual aids such as diagrams and flowcharts to enhance process understanding