Operations Support Specialist

Job Summary

Supporting the daily operational needs of the organization, the full-time remote Operations Support Specialist will maintain and improve the SharePoint Knowledge Base, assist with reporting and dashboard initiatives, and contribute to business analysis activities.

Key responsibilities

• Maintain and update SharePoint Knowledge Base articles and operational documentation while ensuring accuracy and alignment with company standards
• Assist in developing and maintaining dashboards and reports, utilizing tools such as Sigma, SQL, and Power BI for operational metrics
• Support cross-functional initiatives and process improvements by providing administrative assistance and developing user-friendly guides and training materials

Required qualifications

• Experience with Microsoft SharePoint and Microsoft 365 applications
• Familiarity with dashboarding and reporting platforms such as Power BI or similar tools
• Basic knowledge of SQL and data analysis concepts
• Strong organizational skills with experience in maintaining documentation or digital content libraries
• Ability to create visual aids such as diagrams and workflows for process documentation