Operations Support Specialist

Job Summary

To support agent-facing programs, the part-time Operations Support Specialist will manage and resolve inquiries through multiple support channels, serving as an escalation point for complex requests while working remotely.

Key responsibilities

• Manage multiple support email inboxes and respond to inquiries from external and internal stakeholders
• Investigate, diagnose, and resolve operational, technical, and program-related inquiries
• Track inquiries through resolution and ensure timely follow-up while documenting actions taken

Required qualifications

• High School Diploma or equivalent
• 3+ years of experience providing Level 2 operational, customer, or technical support
• Experience managing escalations and issue resolution
• Ability to work collaboratively across cross-functional teams
• Strong troubleshooting and problem-solving skills