Operations Support Specialist

Job Summary

To support a multi-state law firm, the full-time Operations Support Specialist will process SCRA/BK checks, perform quality control reviews, and prepare affidavits while working remotely from 11:00 AM to 8:00 PM EST.

Key responsibilities

• Run and confirm SCRA/BK checks via automation and perform quality control of uploads to client systems
• Prepare affidavits and detailed foreclosure chronologies while managing client communications regarding timelines
• Assist with process improvement initiatives and collaborate with other departments on performance summaries

Required qualifications

• Bachelor's Degree or three years of default-related experience
• Basic knowledge of foreclosure processes preferred
• Experience with client systems, Excel, and Word
• Strong organizational skills and ability to multi-task effectively
• Commitment to providing excellent customer service to both internal and external clients