Operations Support Specialist

Job Summary

Coordinating academic functions such as enrollment and onboarding, the full-time Operations Support Specialist will serve as a primary point of contact for internal and external stakeholders while working remotely to enhance the student experience.

Key responsibilities

• Identify gaps in current processes and recommend or develop new ones in collaboration with various departments
• Act as a liaison between teams and project managers to ensure effective communication and updates
• Stay informed about SNHU degree programs and requirements, sharing updates with stakeholders as needed

Required qualifications

• One year of relevant experience
• Bachelor's degree or equivalent experience in lieu of a degree
• Knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, etc.)
• Experience with process development and improvement, utilizing data and metrics
• Familiarity with Salesforce.com or other CRM systems