Operations Support Specialist
Job Summary
Providing operational and technical support for tolling technology and intelligent transportation systems, the full-time Operations Support Specialist will monitor system health, troubleshoot issues, and manage incidents remotely while participating in a 24/7 support rotation.
Key responsibilities
- Provide front-line technical support to internal and external customers, managing service level agreements through ServiceNow
- Monitor system hardware and software to ensure availability and efficiency, supporting lane controller systems and tolling technologies
- Triage and document incidents, preparing operational performance reports and updating support documentation as needed
Required qualifications
- High school diploma or equivalent required; certificate, diploma, or degree in a technology-related field preferred
- 2+ years of experience in customer service, technical support, or operations support preferred
- Experience with service desk ticketing systems, preferably ServiceNow
- Familiarity with Linux operating systems and knowledge of hardware/software troubleshooting
- Experience with systems monitoring tools and operational dashboards is a plus
Complete Job Description
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