Operations Support Specialist
Job Summary
Providing operational and technical support for tolling technology and intelligent transportation systems, the full-time Operations Support Specialist will monitor system health, troubleshoot issues, and manage service level agreements while working remotely.
Key responsibilities
- Provide front-line technical support to internal and external customers, managing incidents through ServiceNow
- Monitor system hardware and software to ensure availability and efficiency, supporting lane controller systems and intelligent transportation equipment
- Triage and document incidents, preparing operational performance reports and maintaining support documentation
Required qualifications
- High school diploma or equivalent required; certificate or degree in a technology-related field preferred
- 2+ years of experience in customer service, technical support, or operations support preferred
- Experience with service desk ticketing systems, particularly ServiceNow
- Familiarity with Linux operating systems and hardware/software troubleshooting
- Knowledge of tolling technology or intelligent transportation systems is a plus
Complete Job Description
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