Operations Support Specialist
Job Summary
Seeking a detail-oriented Operations Support Specialist for a full-time remote position, responsible for monitoring inbound donor replies, managing support ticket workflows, and ensuring appropriate content moderation to enhance donor engagement in autonomous fundraising operations.
Key responsibilities
- Monitor and review inbound donor replies across Virtual Engagement Officer portfolios
- Support content moderation workflows to ensure donor conversations adhere to fundraising guidelines
- Review and triage support tickets related to Version2 operations, resolving routine issues or routing them appropriately
Required qualifications
- Experience in nonprofit advancement, donor relations, customer support, or a related field
- Strong written communication skills with excellent attention to detail
- Ability to review donor-facing content with sound judgment
- Comfort working with technology, databases, and ticketing systems
- Willingness to work non-standard hours, including occasional Saturdays
Complete Job Description
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