Operations Team Lead

Job Summary

A company is looking for an Operations Team Lead, Death Claims (Remote).

Key Responsibilities

• Manage daily workload demands and lead team members to enhance effectiveness and efficiency
• Provide training, coaching, and support for team members while acting as the primary escalation liaison
• Develop and implement business processes, compliance, and regulatory improvements

Required Qualifications

• High school diploma or equivalent required
• 4+ years of direct customer service interaction or financial services experience
• Ability to motivate and develop others to achieve departmental goals
• Effective organizational skills with experience managing multiple projects
• Ability to adapt to a dynamic environment