Operations Team Lead

Job Summary

A company is looking for an Operations Team Lead to guide dental billing operations and manage a high-performing team.

Key Responsibilities

• Lead, mentor, and hold teams accountable to performance goals focused on KPIs, quality, and client retention
• Own the client experience through clear communication, quality business reviews, and prompt issue resolution
• Identify opportunities to streamline workflows and improve operational efficiency

Required Qualifications

• Experience in team leadership and management
• Strong understanding of client relationship management
• Proven ability to analyze and improve operational processes
• Familiarity with performance metrics and KPIs
• Experience in the dental billing or healthcare industry is a plus