Operations Team Leader

Job Summary

Providing leadership and direct supervision to a team of Operations Specialists, the full-time Operations Team Leader will manage claims and risk management scheduling, resource allocation, and client communications while working remotely.

Key responsibilities

• Supervise and develop the Operations team through selection, onboarding, and training processes
• Initiate the development and refinement of processes, procedures, and workflow automation within the Operations team
• Respond to customer inquiries and vendor resource requests, ensuring timely and appropriate assignment of workflow

Required qualifications

• Bachelor's degree
• At least five years of experience in an administrative or operations role
• Prior logistics/international trade experience preferred