Operations Technical Support Specialist
Job Summary
To support operational workflows across the policy lifecycle, the full-time remote Operations Technical Support Specialist will assist in processing new business, renewals, endorsements, and billing transactions while ensuring data integrity and consistent execution of tasks.
Key responsibilities
- Maintain accurate policy records and documentation in Applied EPIC in accordance with established standards
- Process new business, renewals, endorsements, audits, cancellations, and reinstatements for accounts
- Support various billing structures and ensure timely data entry of carrier-issued policies and invoices
Required qualifications
- Minimum of 2 years of commercial insurance experience
- Proficiency in Microsoft Office (Outlook, Excel, Word)
- Strong technical aptitude and ability to learn Applied EPIC and internal workflow systems
- Ability to follow structured processes while maintaining high data accuracy
- Experience working in a high-volume, deadline-driven environment
Complete Job Description
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