Operations Technician

Job Summary

A company is looking for an Operations Engineer to provide remote support and incident management.

Key Responsibilities

• Troubleshoot and provide corrective action via a web-based repair program or direct communication with field service technicians
• Manage and correlate multiple events to a single incident while communicating with customers and internal teams
• Provide expert work order management and adhere to customer-specific procedures and Service Level Agreements (SLA)

Required Qualifications

• 2 years of work experience in customer service or an associate degree
• Basic to intermediate troubleshooting of systems
• Proficiency in Microsoft Office
• General awareness of computer systems, network management, or ticketing systems
• Successful completion of the Nlets fingerprinting background assessment