Operations Technician II

Job Summary

A company is looking for an Operations Technician II in the public sector.

Key Responsibilities

• Support 24/7/365 operations for 22 individual customers
• Monitor network devices using multiple platforms, including SolarWinds and the Meraki Dashboard
• Create and maintain trouble tickets for incidents, customer requests, and escalations

Required Qualifications

• Ability to obtain and maintain Public Trust suitability for the duration of employment
• Associate degree in a related field or equivalent experience in a high-paced NOC environment
• Foundational understanding of networking technologies aligned with entry-level Cisco and Juniper certifications
• Familiarity with tools such as Cisco, Meraki, SDWAN, and SolarWinds
• Willingness to work a shift-based schedule, including weekends and holidays