Operations Technician II

Job Summary

Supporting a high-accountability environment, the full-time Operations Technician II will manage 24/7 operations for State, Local, and Educational customers, monitor network devices, and maintain support services for internal teams while working remotely.

Key responsibilities

• Support 24/7/365 operations for customers
• Monitor network devices using platforms like SolarWinds and Meraki Dashboard
• Create and maintain trouble tickets for incidents and customer requests

Required qualifications

• Knowledge of Cisco Meraki
• Ability to obtain and maintain Public Trust suitability
• Experience in a high-paced NOC environment or related field
• Foundational understanding of networking technologies
• Willingness to work a shift-based schedule, including weekends and holidays