Operations Technician III

Job Summary

A company is looking for an Operations Technician II to monitor, maintain, and manage networks while providing technical support and troubleshooting.

Key Responsibilities

• Maintain response time to alarms and customer calls while documenting network failures and maintenance activities
• Analyze, diagnose, and resolve trouble situations, managing multiple trouble reports and guiding restoration efforts
• Provide support to technicians during alarm and outage conditions, ensuring follow-up and closure of assigned trouble tickets

Required Qualifications

• Three plus years of related experience
• Experience with Cisco, Juniper, and Nokia platforms
• Knowledge of Layers 2 & 3 switch and router configuration and troubleshooting
• Experience in isolating telecom equipment trouble
• Ability to prioritize and execute tasks in a high-pressure environment