Operations Technology Manager

Job Summary

A company is looking for an Operations Technology Manager.

Key Responsibilities

• Configure and maintain loan servicing platforms and workflows
• Manage contact center technology and digital engagement tools
• Collaborate with cross-functional teams to ensure system reliability and compliance

Required Qualifications

• Bachelor's degree or relevant experience in loan servicing platforms or fintech applications
• 10+ years of experience in loan servicing or financial services technology
• Hands-on experience with loan servicing systems, dialers, and IVR platforms
• Familiarity with workforce management tools such as NICE, Verint, or Genesys
• Ability to adapt and perform in a fast-paced environment