Operations Trainer

Job Summary

To enhance the capabilities of regional staff, the full-time Operations Trainer will provide hands-on training using corporate curriculum and documentation, covering various operations functions, compliance topics, and system releases in a remote setting.

Key responsibilities

• Deliver training on operations functions, industry compliance, and new products or clients to regional staff
• Review and integrate information from corporate training materials to ensure effective training delivery
• Collaborate with employees and team members to support continuous improvement in training processes

Required qualifications

• High School Diploma or GED equivalent
• 2-5 years of experience in claim processing, medical insurance, or TPA
• Proficient in MS Word with working knowledge of Excel
• Ability to learn new systems and adapt to various platforms
• Willingness to travel within the region for training purposes