Operations Trainer

Job Summary

Delivering virtual training to staff across various operational functions, the remote Operations Trainer will design and implement training programs, develop content, and support compliance initiatives to ensure consistency and excellence within the organization.

Key responsibilities

• Design, develop, and deliver virtual training programs for new and existing staff across Operations
• Identify training needs and create appropriate curriculum and learning tools
• Communicate training progress and outcomes to leadership in a timely manner

Required qualifications

• Bachelor's degree or equivalent combination of education and experience
• 2+ years of experience in customer service or claims processing, preferably in the healthcare or employee benefits industry
• Experience with self-funded health plans and third-party administrators (TPAs) is highly desirable
• Proficiency in Microsoft Office and standard business software
• Ability to work at a computer for extended periods and work overtime as needed