Operations Training Specialist

Job Summary

A company is looking for an Operations Training Specialist, Contact Center.

Key Responsibilities

• Own the end-to-end new hire onboarding experience for assigned operations teams, including program design and delivery
• Design and facilitate ongoing training programs and maintain all training materials for assigned teams
• Evaluate training effectiveness and manage all program logistics independently

Required Qualifications

• 3+ years of experience in training, instructional design, or knowledge management in a contact center or customer service environment
• Bachelor's degree
• Demonstrated ownership of training programs, from creation to implementation and improvement
• Strong project and time management skills
• Familiarity with knowledge management systems and learning management systems (LMS)