Operations Training Specialist

Job Summary

To support a growing organization, the full-time remote Operations Training Specialist will develop and deliver training programs, create and maintain policies and procedures, and serve as a subject matter expert in customer service and payroll functions.

Key responsibilities:

• Design and develop training curriculum and materials for customer service and payroll departments
• Conduct training sessions for new hires and existing staff using various training methods
• Develop and maintain market Policies and Procedures to ensure compliance and accessibility

Required qualifications:

• Associate/Bachelor's degree in Business, Human Resources, Education, or a related field
• 3-5 years of experience in customer service and payroll functions with proven training program development experience
• Strong knowledge of customer service and payroll systems and related IT solutions
• Proficiency in MS Office Suite and experience with e-learning platforms
• Detail-oriented with strong organizational and project management skills