Ops Sr Section Manager - Fraud Operations Quality Assurance

Location: Remote
Compensation: Salary
Staff Reviewed: Fri, Feb 09, 2024
This job expires in: 15 days

Job Summary

A company is looking for an Ops Sr Section Manager - Fraud Operations Quality Assurance.

Key Responsibilities:
  • Build and enhance the Quality Assurance program for Fraud Operations
  • Manage the Quality Assurance team and ensure proper documentation and coaching
  • Communicate and negotiate with stakeholders to prioritize and track workload

Required Qualifications:
  • 5+ years of fraud risk or financial services experience
  • Experience in Fraud Operations in Deposit/Payments, Card, and/or Fraud Case creation
  • Independent and self-starter with strong relationship-building skills
  • Familiarity with industry trends and practices in operational area, Risk Management, Compliance, and Operations
  • Experience managing a team or complex process

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