Optometry Client Success Manager

Job Summary

A company is looking for a Client Success Manager focused on optometry.

Key Responsibilities

• Guide clients through the full lifecycle including onboarding, training, and renewals
• Identify upsell opportunities and track key success metrics
• Document client interactions and collaborate with Sales and Marketing for case studies

Required Qualifications

• Bachelor's degree or equivalent practical experience in a relevant field
• 3-5+ years of client-facing experience in Customer Success, Account Management, or related fields
• Experience with optometry or ophthalmology practices
• Understanding of practice management or EHR systems in the optical sector
• Proven track record in client retention and relationship building