Oracle Argus Application Support SME
Job Summary
To support enterprise life sciences clients, the remote contract Oracle Argus Application Support SME will provide dedicated technical assistance for Oracle Argus Safety systems, acting as the primary contact during US business hours to resolve system issues and ensure platform operations.
Key responsibilities
- Provide dedicated technical and application support for Oracle Argus Safety systems
- Serve as the primary technical contact for client stakeholders during US business hours to address application inquiries and ticket escalations
- Analyze, troubleshoot, and resolve platform incidents in accordance with established ITIL service standards and compliance protocols
Required qualifications
- Bachelor's degree or higher in Computer Science, Information Technology, Life Sciences, or a related field
- 5+ years of hands-on experience working with Oracle Argus Safety applications
- 5+ years of experience in ITIL application support, incident management, and ticketing workflows
- 5+ years of domain knowledge in pharmacovigilance, drug safety systems, and life sciences R&D environments
- Legal authorization to work in the United States without sponsorship
Complete Job Description
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