Oracle Fusion Support Engineer

Job Summary

Providing essential technical and functional support, the full-time Oracle Fusion Support Engineer will manage user inquiries, resolve technical issues, and ensure customer satisfaction in a remote environment.

Key responsibilities

• Act as the first line of support for Oracle Fusion applications, handling user issues and ensuring timely resolutions
• Provide daily and weekly reports on issues, manage escalations to L3 teams, and update the knowledge base with solutions and user guides
• Educate users to prevent recurring issues and track escalated tickets to ensure SLA compliance and resolution updates

Required qualifications

• 2 to 6 years of experience with Oracle Fusion Cloud Applications, particularly in ERP or SCM modules
• Hands-on experience with the Procurement module, including Purchasing processes and FBDI uploads
• Bachelor's degree in Computer Science, Information Systems, or a related field
• Understanding of ITIL principles and incident management lifecycle
• Proficiency in ticketing systems such as Ivanti, ServiceNow, or Jira