Oracle Service Delivery Manager

Job Summary

Managing and developing client relationships, the full-time Oracle Service Delivery Manager will oversee the delivery of managed services across multiple client engagements while ensuring adherence to service level agreements in a remote environment.

Key responsibilities

• Coordinate support resources and facilitate communication with customers, internal partners, and vendors
• Lead team training on IT service delivery processes and manage 24x7 support operations delivered by a global team
• Track and manage client statements of work, budgets, and project resource timesheets while ensuring excellence in service delivery

Required qualifications

• Minimum of 10 years of experience in delivering Enterprise IT Services
• 3 to 5 years of experience managing teams within an IT Service Delivery organization
• Experience managing Oracle projects and multiple accounts across various industries
• Demonstrable experience in managing customers and IT service delivery
• Bachelor's degree preferred