Order and Billing Specialist

Job Summary

Supporting the Jones & Bartlett Learning business, the part-time Order and Billing Specialist will manage customer order inquiries, collaborate with cross-functional teams for order fulfillment, and handle various order management tasks while working remotely within the United States for 20 hours per week.

Key responsibilities

• Handle daily, weekly, and monthly order management tasks, including special service and billing projects
• Act as the first point of contact for customer order inquiries, providing professional and courteous service
• Collaborate with inventory, sales, and warehouse teams to ensure timely order fulfillment

Required qualifications

• Bachelor's degree or equivalent preferred; high school diploma or GED required
• 2+ years of experience in account management, customer service, or sales support
• Experience using D365 CRM and proficiency in Microsoft Office preferred
• Strong organizational and time management skills with the ability to multitask
• Proven customer service and interpersonal skills to manage multiple client accounts simultaneously