Order Fulfillment Specialist

Job Summary

Owning the critical last mile of order delivery, the full-time remote Order Fulfillment Specialist will monitor real-time orders, identify fulfillment issues proactively, and ensure accountability with 3PL partners while collaborating closely with Supply Chain and Customer Service teams.

Key Responsibilities

• Monitor all open orders across fulfillment channels in real time and identify stalled shipments
• Own the escalation process for fulfillment failures, documenting issues and providing timely updates
• Track 3PL performance against SLAs and lead chargeback recovery efforts for fulfillment failures

Required Qualifications

• 2+ years of experience in e-commerce operations, fulfillment coordination, or supply chain support
• Fluency in Amazon Seller Central, FBA/FBM, or MCF at a working proficiency level
• Proficiency in order management systems and Google Sheets for data tracking and reporting
• Experience coordinating with 3PL providers and holding logistics partners accountable
• Clear written communication skills for concise escalation of issues