Order Management Administrator

Job Summary

A company is looking for an Order Management Administrator (Contractor).

Key Responsibilities

• Monitor and assign incoming cases in the Order Management queue to appropriate team members
• Maintain accurate data in the CRM system (Salesforce)
• Collaborate with team members to identify best practices and improve processes

Required Qualifications

• Bachelor's Degree or equivalent experience in customer service
• Data entry experience
• Customer service experience
• Adept in Microsoft Office and Google Suite, especially Excel or Sheets
• Comfortable meeting daily and weekly performance metrics