Order Management Manager

Job Summary

A company is looking for an Order Management Manager.

Key Responsibilities

• Lead a team of operations specialists to monitor and manage real-time order performance across multiple fulfillment channels
• Own and track operational KPIs, including backlog aging and order processing speed, to ensure efficiency and accuracy
• Collaborate cross-functionally to identify and resolve order issues, improve processes, and maintain scalable SOPs

Required Qualifications

• 5+ years of experience in order management, fulfillment operations, or supply chain in e-commerce or retail
• 2+ years of experience managing teams in operational roles
• Proficient in order management systems (OMS) and warehouse management systems (WMS)
• Data-driven with experience in building and tracking KPIs related to order fulfillment
• Strong ability to work collaboratively with cross-functional teams and external partners