Order Management Specialist

Job Summary

A company is looking for an Order Management Specialist responsible for managing customer orders and ensuring satisfaction.

Key Responsibilities

• Build and maintain strong relationships with customers, addressing their inquiries and concerns
• Manage open orders, including fulfillment processes and resolving delivery or payment issues
• Collaborate with cross-functional teams to support customer needs and optimize account metrics

Required Qualifications

• High School Diploma or GED required
• 2+ years of experience in customer service and/or account management
• Proficient in Microsoft Office products, including Excel, Word, and PowerPoint
• Knowledge of CRM tools and database software
• Advanced knowledge of contractual agreements preferred