Order Management Specialist

Job Summary

Dedicated to providing exceptional customer service, the full-time remote Order Management Specialist will manage order processing, resolve discrepancies, and ensure compliance with company policies while maintaining a focus on customer satisfaction.

Key responsibilities:

• Process and maintain customer purchase order data across various platforms
• Resolve order exceptions and holds to minimize backlog and ensure timely fulfillment
• Respond promptly to customer inquiries, ensuring accurate information and high satisfaction levels

Required qualifications:

• 2+ years of experience in a customer service position
• Familiarity with CRM/JDE systems and practices
• Experience with detailed data entry and problem-solving in an ERP system
• Strong phone contact handling skills and active listening abilities
• Bachelor's Degree in business, supply chain, or related field preferred