Order Processing Supervisor

Job Summary

A company is looking for a Supervisor, Order Processing to oversee order management activities and lead a team of Order Experts.

Key Responsibilities

• Oversee daily order intake and processing, ensuring adherence to SLA targets
• Support team members in processing orders and troubleshooting issues
• Supervise frontline staff, providing direction, coaching, and performance feedback

Required Qualifications

• Bachelor's degree or equivalent experience required
• Minimum of four years of experience in order management or telecom operations
• Prior experience mentoring or leading team members preferred
• Experience with Salesforce or similar CRM systems
• Able to manage workload in a high-volume, SLA-driven environment