Order Processing Supervisor

Job Summary

Overseeing daily workflow and productivity, the full-time Order Processing Supervisor will manage a team of Order Documentation Specialists to ensure accurate and timely documentation reviews while providing training, coaching, and quality oversight in a remote environment.

Key responsibilities

• Supervise and balance the team workload to ensure timely completion of documentation reviews and related tasks
• Provide coaching and training to specialists on documentation standards, payer requirements, and workflow expectations
• Monitor team performance metrics and conduct quality reviews to identify trends and opportunities for improvement

Required qualifications

• High school diploma or equivalent required; associate degree or relevant healthcare coursework preferred
• Minimum of five years of experience in reviewing and interpreting healthcare documentation
• At least three years of supervisory or training experience in the US Healthcare space
• Working knowledge of medical terminology and healthcare documentation standards
• Proficiency with Microsoft Office applications and relevant healthcare documentation systems