Oregon Helpdesk Technician

Job Summary

A company is looking for a Helpdesk Technician to provide technical assistance and support to users.

Key Responsibilities

• Process service requests and escalate to IT team members as necessary
• Provide helpdesk and technical support via phone or remote access
• Assist with troubleshooting, system errors, and implementation of new software

Required Qualifications

• High school degree or equivalent; bachelor's degree in a related field preferred
• Proven experience in a help desk or customer support role
• Technical knowledge of office automation products and remote control systems
• Good understanding of computer systems and mobile devices
• Ability to diagnose and resolve basic technical issues