Oregon Licensed Call Center Supervisor

Job Summary

A company is looking for a Call Center Supervisor (remote in Oregon).

Key Responsibilities

• Oversees compliance with Federal and State regulations in NEMT operations
• Supervises and trains staff, including Brokerage Intake Specialists
• Coordinates credentialing processes for NEMT providers and volunteer drivers

Required Qualifications

• Three years of experience in public transit or healthcare related to managed care or government assistance programs
• High School Diploma or equivalent; Bachelor's degree in healthcare administration or related field preferred
• Strong technical skills, including proficiency in Microsoft Office and Google Suites
• Resourceful with the ability to network and connect people to resources
• Proven ability to maintain confidentiality and handle sensitive information